Privacy & Cookie Policy

We are committed to ensuring that data you share is kept securely. We will never sell your details to any third party marketing company. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the website www.rockthepanda.com (also referred as the 'website' or 'site') which is solely run and owned by Ruth Anna Moore (sometimes referred to in this policy as 'us' or 'we'). By using this website, you agree to the terms below.

Personal information that is collected - 

When you visit www.rockthepanda.com as part of the buying and selling process information about your device, such as information about your web browser, IP address, time zone, and some of the cookies that are installed on your device are automatically collected. As well as this, as you browse the website, we collect information about the web pages that you view, what websites or search terms that referred you to the Rock The Panda site, and information about how you interact with the website. 
We collect Device Information using cookies which are data files that are placed on your device or computer to make the browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). You can however turn these off.

This store is also run by Shopify which also uses cookies. For more information about the cookies Shopify uses, please visit www.shopify.com/legal/cookies
When you make a purchase or attempt to make a purchase through www.rockthepanda.com certain information is collected from you, including your name, billing address, shipping address, payment information including credit card numbers, PayPal details, email address, and phone number. This is order information that is collected to enable fulfilment of order payment and delivery of your order. If you use PayPal or any other payment transaction processors to pay for your goods, their websites also has it's own set of policies so we recommend you read them. As well as if you click on links that direct you away from this website, we are not responsible for the privacy policies of their sites and encourage you to read their statements.

How Personal information is used - 

We mostly use the order information that we collect to fulfil orders placed through the website. This includes processing your payment information, shipping and providing you with invoices/order confirmation emails. It is also used for communication with you (the customer).
With your permission; if you sign up to receiving newsletters via email we may provide you with updates or information on new products.
Additionally we use device information by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing. We may also disclose your personal information if we are required by law to do so. 


Sharing your personal information

We only share your personal information with third parties that are necessary to help us use you personal information efficiently and to assist in providing a good service. For example orders are delivered by Royal Mail and other International shipping companies so information such as a customers name, address, email address and phone number are shared with those shipping companies to ensure the arrival of the item and that you the customer are kept informed about the delivery. 

Your Rights

If you are an European resident, you have the right to access personal information we hold about you, however we believe everyone should be able to access and control their personal information no matter where they live, so you may request access to correct, amend or delete your personal information. If you would like to make any requests to do so, please email hello@rockthepanda.com

Storing the data

When you place an order through the website your order information is retained for our records unless and until you ask us to delete this information. This is mostly to keep a track of orders and any issues that may occur. Shopify is used to power this website and your data is stored behind a firewall through Shopify's data storage, databases and the Shopify application. You can read more about how Shopify uses your Personal Information at www.shopify.com/legal/privacy. 

Changes 

This privacy policy was written on June 3rd 2023. It may be occasionally be updated to reflect changes to our practices or for other operational, legal or regulatory reasons.

Cookies Policy

As mentioned above whenever a user visits the website it downloads a small packet of information called cookies. Websites use various cookies, including necessary, performance, social media, or advertising. 

Web cookies allow websites to store visitor preferences and actions, thus making their experience better. Users do not need to enter their information on a website on each visit as cookies remember whether they are first-time or frequent visitors. When a website exchanges a cookie with the user, the server reads the user ID and serves related information.